Types Of Outsourcing
Information Technology Outsourcing (ITO)
- The original and still leads in terms of outsourcing.
Business Process Outsourcing (BPO)
- Emerged as an effective sourcing strategy for organisations seeking to reduce their operating cost base while also improving service delivery and support for their customers, suppliers and employee.
Knowledge Process Outsourcing (KPO)
- The latest wave. It is different from business processes in terms of the value proposition to the client, which leads to a clear demarcation in process complexity, the amount of intellectual intervention in the process, the skills required and the ability to scale.